Practical thinking for businesses that want to work better.
Clear, useful perspectives on processes, systems, data, implementation and the operational realities of growing a business.
Workflows · Data
Why risk and control is often the stronger case for change
An efficiency argument asks a business to believe a saving it cannot yet see. A risk argument only asks it to look at something that has already gone wrong.
30 October 2026 · 4 min read
Systems · People
Why capable software gets rejected or half used
A tool being good enough to do the job is not the same as a business being able to adopt it. Implementation burden deserves a line in the business case, not an afterthought.
30 October 2026 · 5 min read
Data · Systems
Outgrown your spreadsheets? When to replace them, and when not to
The spreadsheet is not automatically the problem. Uncontrolled use of it usually is. Here is how to tell the two apart.
30 October 2026 · 4 min read
Systems
Keep, improve, connect or replace: a framework for business system decisions
Most businesses do not have too few options for fixing a system. They have no reliable way of choosing between the ones already in front of them.
30 October 2026 · 5 min read
AI
AI for small business: where to start and what to put in place first
AI is already in most small businesses, used unevenly and mostly unmanaged. Here is a practical way to decide where it adds value, how far to take it and what needs to be in place first.
19 October 2026 · 7 min read
Systems · Workflows · People
Business operations considerations for new finance systems
A new finance system is planned and owned by finance. It is not only used by finance. Here is what a business operations view catches that a finance-led project plan often does not.
6 August 2026 · 5 min read
Systems · Workflows
Why software does not fix a broken process
How to distinguish a technology gap from unclear ownership, poor workflow design or an adoption problem.
27 July 2026 · 5 min read
Workflows
Your business does not need to be broken to work better
How operational friction accumulates in established SMEs and why “that is how we have always done it” hides cost and risk.
27 July 2026 · 5 min read