Fractional COO and operations support for growing UK SMEs.
I'm Ben Chappell, a fractional COO and operations consultant. I help owners fix the systems, workflows and management structure the business has outgrown, then stay to make the change work.
Is this you?
- “The business can’t run without me.”
- “Every decision still comes back to me.”
- “We’ve outgrown our spreadsheets.”
- “Our systems don’t talk to each other, so we re-key everything.”
- “Growth has made things chaotic.”
- “I can’t see what’s going wrong until it’s too late.”
Deep Dive from £2,950 · Fractional from £1,500/month
Or start from the situation you're in.
Scaling
Handle more work without costs, chaos or the pressure on you rising at the same rate as revenue.
Performance & Change
Improve margin, service or control, sort out systems that don't fit, or make an important change actually work.
Sale or New Ownership
Prepare the operation for a buyer's scrutiny before a sale, or turn new owners' priorities into delivery after one.
Funding
Put the management, reporting and capacity in place to support a credible funding application and growth plan.
Operational work, inside businesses and with clients.
Senior responsibility inside an SME, alongside current CoveOps client work.
Newpark Solutions
Previous in-house leadership
Senior operational leadership through ownership and systems change, including a period as interim CEO and work across planning, reporting, ERP-supported workflows, technology and people.
From AI ambition to measurable operational improvement
Current client work
A national membership and welfare organisation wanted to understand how AI could help it work better. I started by creating clear delivery streams, measures and ownership, giving its leaders better visibility now and a firm basis for deciding which process and AI improvements to pursue next.
Three steps, and you can stop after any of them.
A short conversation
Up to 30 minutes, at no cost, to understand what's happening and whether I can genuinely help. If I can't, I'll say so.
An Operations Deep Dive, from £2,950
A fixed-price, evidence-based review of the six areas I look at in every business: objectives, workflows, people, systems, data and performance. You receive a clear report, prioritised findings and a practical plan for what to tackle first.
Making the change happen
A focused project to fix a defined problem, ongoing fractional COO support from £1,500 per month where several connected changes need senior ownership, or a more embedded interim role when the business needs temporary management capacity.
You do not need to choose an engagement type before getting in touch. If the priorities are already clear, we can skip straight to step 3.
Start with the situation you have.
Tell me what has changed, what the business needs to achieve or what is proving harder than it should. I will recommend where to start.
You do not need to know which service you need before getting in touch.